Discover how a dental clinic automated inbound calls with an AI voice receptionist, reducing missed appointments, handling emergencies instantly, and improving booking accuracy while cutting staff workload.
A dental clinic needed to automate their inbound phone calls, reduce missed appointments, and ensure emergencies were handled quickly, all while providing a friendly, human-like experience for callers.
The clinic struggled with high call volumes, missed calls after hours, and inconsistent appointment booking. Staff often had to juggle calls and in-person patients, leading to delays and occasional errors—especially during emergencies.
I delivered a fully operational voice AI receptionist using Retell and Make.com. The system answers all incoming calls, understands caller needs in real time, triages emergencies, and books appointments directly into the clinic’s calendar. It uses a comprehensive knowledge base for service and policy questions, speaks naturally, shows empathy, and transfers emergencies instantly. The system integrates with the clinic’s calendar, CRM, and telephony platform, supporting up to 20 simultaneous calls and scaling as needed.
This automation was built using the following tools and platforms
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